Terms of Use
Welcome to Restore Concierge, LLC’s website (“Site”). The Site is owned and operated by Restore Concierge, LLC, an in-home occupational therapy practice based in Miami, Florida. These Terms of Use (“Terms”) govern your access to and use of our Site, communication services (including SMS), and related offerings.
By accessing this Site or using any of our communication services (including text messaging), you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use our Site or communication services.
1. Use of the Site
You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates any applicable federal, state, or local law or regulation, including but not limited to HIPAA and FIPA.
- Attempt to gain unauthorized access to any part of the Site.
- Use the Site to transmit any advertising or promotional material without our prior written consent.
2. No Medical Advice
The content provided on the Site, including text, images, videos, and other materials, is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have.
3. HIPAA Compliance
We are committed to protecting the privacy and security of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any PHI you submit through our contact or appointment forms will be treated in accordance with our Privacy Policy and applicable laws.
4. Florida Information Protection Act (FIPA)
As a Florida-based business, we comply with the Florida Information Protection Act. We take reasonable measures to protect your personal information and will notify you in the event of a data breach as required by law. Please refer to our Privacy Policy for more information.
5. Cookies and Tracking Technologies
We use cookies and third-party tools for analytics and site performance. These technologies may collect device information, IP address, and browsing behavior. You may manage cookie settings in your browser or via our cookie consent tool.
6. Third-Party Services
The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites. Your use of third-party websites is subject to their terms of use and privacy policies.
7. Intellectual Property Rights
All content on the Site, including text, graphics, logos, images, and software, is the property of Restore Concierge, LLC or its licensors and is protected by copyright and other intellectual property laws.
8. Limitation of Liability
To the fullest extent permitted by law, Restore Concierge, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site.
9. Changes to the Terms
We may update these Terms from time to time. Your continued use of the Site after changes have been posted will constitute your acceptance of those changes.
10. Contact Us
11. SMS Terms of Service
By providing your phone number and opting in to receive SMS (text) messages from Restore Concierge, LLC, you agree to receive appointment reminders, service-related updates, and important notifications via text message. These messages are sent using a third-party service provider, such as RingCentral, and are intended to enhance your care experience.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Message Frequency
Messaging frequency may vary based on your appointment schedule, treatment updates, and communication needs.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying “STOP” to any text message. For assistance, reply “HELP” or contact our office at kimberly@restoreconcierge.com.
Privacy and Data Handling
Your mobile number and SMS opt-in information will not be shared with third parties or affiliates. All personal information, including data collected through SMS, is handled in compliance with HIPAA and FIPA. To learn more, please review our full Privacy Policy at restoreconcierge.com/privacy.
User Responsibilities
You are responsible for keeping your mobile number current and accurate. You agree not to misuse or abuse the SMS service, including impersonating others or using unauthorized phone numbers. We reserve the right to modify or discontinue SMS communications at any time, with or without notice.